Before your first visit.
The useful things to know before you visit. If your question isn’t here, Jael is happy to help.
I’m new to Pilates. Where should I start?
You’re welcome here, whatever your experience. Private sessions offer a personal introduction, and our small group classes allow your teacher to guide you through each movement. Get in touch if you’d like help choosing.
What should I bring?
Wear comfortable workout clothes. You can practise barefoot or in anti-slip socks. Water and towels are provided at the studio.
How many people are in a class?
Reformer and Mat groups have a maximum of four people. Duet sessions are for two, and private sessions are one to one.
How long is a session?
Standard sessions last 55 minutes. Express private sessions are 35 minutes. Check the live schedule for the format and duration of your booking.
How often can I practise?
The studio offers private, duet, and small group classes so you can find a rhythm that suits your life. Start with a schedule you can maintain and discuss your goals with your teacher.
Can I cancel or change a booking?
The studio’s published policy requires cancellations at least 24 hours before the session. Paid passes and individual sessions that are not redeemed cannot be refunded or returned. Manage bookings through your account.
How long are packages valid?
A 10-session pass is valid for four months. A 20-session pass is valid for eight months. The live booking platform confirms the terms when you purchase.
Can I pay with TWINT or cash?
Online payment is available by credit card, Maestro, or PayPal. Contact Jael before booking if you would like to pay with TWINT or cash.
Are discounts available?
The published pricing information lists a 20% discount for AHV, ALV, IV, pupils, and students. Contact the studio to arrange the appropriate option.
I have an injury or a specific need. Can I join?
Contact the studio before booking so your teacher can understand your needs and help you choose a suitable format. Private sessions provide space for individual attention.